citrabet Platform Privacy Notice
This page describes what we collect when you use citrabet and how we keep that data protected. We at citrabet treat your privacy as a core responsibility. When you create an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play our games, you share personal and payment information with us. We explain exactly what we do with it.
Our citrabet platform collects only the information needed to verify your identity, process your transactions, and deliver our service. We do not sell or share your data with advertisers. We do not use cookies to track you across other websites. Your payment details are encrypted, and access is restricted to authorised citrabet staff and trusted processors.
We operate in supported jurisdictions where local law permits. Our servers may sit outside your jurisdiction, but we comply with standard data-protection practices and respond to valid data-access requests. Read on to understand exactly how we handle your information.
What We Collect on citrabet
We collect data in three categories:
Account information: When you register on citrabet, we collect your email address, chosen password, and full name. During account verification (required before first withdrawal), we request proof of identity (passport, national ID) and proof of address (utility bill, bank statement). These documents are encrypted and stored securely. We use them solely to verify you are who you claim and to comply with anti-fraud standards.
Payment information: When you deposit on citrabet via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction records and payment method details. We never store full banking credentials—payment processors handle sensitive data. Our citrabet system stores only encrypted references to your payment method and transaction history. Withdrawals are processed back to the original payment method you used.
Usage data: Our citrabet servers log when you log in, which games you play, how long you stay, and your session balance changes. We collect your IP address and device type to detect fraud and prevent account takeover. We do not track your activity across other websites. We do not use your data to build a profile for sale or advertising.
We do not use cookies to track you beyond citrabet
Our citrabet cookies store your login session and remember your language preference. They expire when you close your browser. We do not place tracking pixels or use cookies to follow you on other sites.
We also collect contact information if you reach out to our citrabet support team—your email and any messages you send. We use these solely to resolve your issue and keep a record of the conversation.
- Data retention on citrabet
- We keep account records and transaction history for as long as you hold a citrabet account, plus a standard period after account closure for legal compliance and fraud prevention.
- Third-party processors
- Our citrabet platform uses payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, bank transfers) and identity-verification services. These processors access only the data needed to complete their task.
- Data location
- Our citrabet servers are hosted in regions outside Indonesia. We apply standard encryption and access controls regardless of server location.
- Your rights
- You can request a copy of your data held by citrabet, ask us to correct inaccuracies, or request deletion of non-essential data. Contact our support team via your citrabet account.
Our citrabet Data Protection Commitments
We undertake the following on our citrabet platform:
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1
EncryptionData in transit
All data sent to and from citrabet is encrypted using industry-standard TLS. Your password is hashed and never stored in plain text.
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2
Access controlsStaff limitation
Only authorised citrabet team members can access your account data. Access logs are maintained and reviewed for suspicious activity.
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3
No third-party advertisingYour privacy protected
We do not sell, lease, or share your data with advertisers, data brokers, or marketing firms. Your citrabet account information stays with us.
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4
Breach notificationTransparency
If a security breach affects your citrabet data, we notify you without unreasonable delay and explain what happened and what steps we took.
Our citrabet platform does not use automated decision-making or profiling to restrict your account access or deny withdrawals. All account actions (verification, dispute resolution) involve human review.
We collect minimal data. We do not ask for your date of birth, marital status, or occupation unless required by law. When you use citrabet during Liga 1 season, Piala AFF tournaments, or around holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, we do not track your activity for marketing purposes—only for fraud detection and account security.
Contact us about privacy questions: use the support link in your citrabet account. We respond to data-access requests within standard timelines. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data-protection authority.
This notice describes our current practices. We update it if our practices change. Continued use of citrabet after an update constitutes acceptance of the new terms. We recommend reviewing this page periodically.