citrabet Terms of Use

We at citrabet operate an online gaming and sportsbook platform for players in jurisdictions where our services are legally permitted. These terms set out the rules that govern your use of our platform, your account, and your participation in our games—whether you access citrabet via mobile app, web browser, or desktop.

When you create an account on citrabet, you agree to comply with these terms and our broader commitment to transparency, account security, and fair play. Our platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). We process withdrawals using the same method you used to deposit, subject to account verification and standard banking timelines.

This page outlines your rights and obligations as a citrabet user, our policies on deposits and withdrawals, dispute resolution, and the legal framework under which we operate.

Account Opening and User Eligibility on citrabet

To open an account on citrabet, you must meet the following conditions: you are of legal age in your jurisdiction; you provide accurate and complete information during registration; and you agree to use your citrabet account only for yourself—account sharing or transferring access to others is strictly prohibited. We reserve the right to request verification of your identity and address at any stage to comply with anti-money-laundering regulations and local law.

We at citrabet do not offer services in jurisdictions where online gaming or sports betting is prohibited by law. It is your responsibility to verify that access to and use of citrabet complies with the laws of your location. Our services are available only where local law permits. If you reside in or are accessing citrabet from a territory where our services are illegal, you must not use our platform.

Your citrabet account is personal and non-transferable. You must maintain the confidentiality of your login credentials and are solely responsible for any activity that occurs under your account. If you suspect unauthorised access, notify our support team immediately. We will investigate and take appropriate action to secure your account.

Deposits, Withdrawals, and Bonus Terms on citrabet

We at citrabet accept deposits from verified accounts via multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer from mobile banking, local payment, online payment, or e-wallet. Your deposit appears in your citrabet account balance immediately upon successful payment. You are responsible for ensuring you deposit only funds you own and can afford to lose.

Withdrawals from citrabet are processed using the same payment method as your original deposit. We process withdrawal requests during standard banking hours, and the actual transfer time depends on your bank or e-wallet provider—not citrabet. Withdrawal requests are subject to account verification; if we have not yet verified your account, you must complete verification before funds can be transferred.

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  Bonus eligibility on citrabetConditions

  We may offer promotional bonuses to new or existing players. Any bonus is subject to specific terms we publish at the time of offer. Bonuses typically have wagering requirements and may be restricted to certain games or markets on citrabet. You must meet all conditions before bonus funds can be withdrawn.

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  Wagering requirementsBonus conditions

  If you receive a bonus on citrabet, you must wager it a specified number of times before you can withdraw the bonus or any winnings derived from it. Requirements are stated in the bonus terms when offered.

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  Bonus forfeiture on citrabetCancellation

  We reserve the right to cancel bonuses if we detect abuse, collusion, or breach of bonus terms. Unused bonuses may expire after a specified period as outlined in the promotion.

We at citrabet do not charge fees for deposits or withdrawals. However, your bank or e-wallet provider may deduct their own fees—these are beyond our control and are subject to their terms of service.

Minimum deposit on citrabet

Each payment method on citrabet has a published minimum deposit amount. This is displayed when you select your payment option.

Maximum withdrawal per request

We may set daily or per-request withdrawal limits on citrabet. These are displayed in your account settings and can be adjusted subject to verification.

Dormant account policy on citrabet

Accounts inactive for an extended period may incur fees or be subject to closure. We notify users of dormancy before taking action.

Currency on citrabet

All transactions on citrabet are processed in Indonesian Rupiah (IDR). Conversion rates are applied according to your payment provider's rates.

Game Rules and Fair Play on citrabet

All games on citrabet—including live-dealer tables, slots, and sportsbook markets—operate under certified rules and random-number generation or fair dealing practices. We do not guarantee any outcome; games are games of chance, and results cannot be predicted or controlled. Your participation in any citrabet game is at your own risk.

Live-dealer games on citrabet (blackjack, roulette, baccarat, Dragon Tiger) are conducted by professional dealers in licensed studios. Slot games use certified random-number generators. Sportsbook outcomes on citrabet reflect actual sporting events and are determined by the official results of those events, not by our platform.

Placing bets or playing games on citrabet during major events—Liga 1 fixtures, Piala AFF tournaments, or Piala Indonesia matches—is subject to the same rules and fair-play principles as any other time. We do not alter odds, restrict bets, or manipulate outcomes based on event timing or player volume.

Dispute Resolution on citrabet

If you have a complaint or dispute regarding your citrabet account, a game outcome, or a transaction, contact our support team first. We will investigate your concern and respond within five business days. If you are not satisfied with our response, you may escalate the matter in writing, and we will conduct a full review.

We at citrabet aim to resolve disputes fairly and transparently. However, if we cannot reach agreement, either party may seek resolution through arbitration or legal proceedings in accordance with applicable jurisdiction. Our willingness to resolve disputes does not constitute an admission of liability on our part.

Jurisdiction and Legal Notice

These terms are governed by the laws applicable to our jurisdiction of operation. We do not offer our services in jurisdictions where online gaming or wagering is prohibited by law. By using citrabet, you confirm that you are accessing our platform from a location where it is legal to do so. We reserve the right to restrict access to citrabet from any jurisdiction at any time to ensure compliance with local law. Your use of citrabet constitutes acceptance of these terms and our commitment to operating within legal and ethical boundaries across all markets we serve, including Jakarta, Surabaya, Bandung, Medan, and Semarang.